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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Wed Feb 05, 2014 8:22 pm 
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Hi Chris,

Actually I've never been able to hear any noise coming from the Korg. Also the microphones, tethered by the mic cables to the Korg through XRL connectors are 15 feet away from the Korg. So no problem there. The HD is 40 Gbyte, although I never used the storage, always erasing it once I transferred a file to the PC.

The only time I've had good (almost guaranteed) luck, was bringing up a restore point from the previous day. When I last did an upload, this Dohnanyi piece actually, it was in mid-November--almost 2 1/2 months ago. I'm fearful of using a restore point from that long ago, as there have been Microsoft Updates almost weekly during that time. And there is no telling precisely when within the two months his misfortune happened. With all the complaints Microsoft, if they cared about their customers :roll:, would have gone back in time to find the error themselves to include in an update. No such luck. The Korg's picture, like the camera and external backup HD, used to appear in Device Manager, but I didn't notice it disappear because I had no reason to go looking for it. Had I been aware of it, I could have started working on the problem then. Anyway, when I return the PC to present, the Korg will still not be useful for future uploads, although I could listen to practice sessions with the headset. But I could also do that with a new recorder.

I believe that our son and daughter have laptops. Probably next time one or the other visits, I could alert them to bring their laptop. That would at least release "the last recording" :cry:. It looks like a forced retirement for the Korg. What an extraordinary recorder it is. Like a rare bird.

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Thu Feb 06, 2014 5:20 am 
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Hi,

Korg replied to Sweetwater which in turn emailed me. Korg has had no reports that the MR-1000 is having compatability problems with computers. Also an interesting point: The Korg doesn't need or use any drivers. So what I need to do next is attempt to make a USB connection to a different computer. If the other computer likewise cannot detect the device, then the Korg needs to be sent in for service. Where the Canon camera connection and external modem are not problematical, I feel it does point to the Korg being at fault. But if the Korg is detected by the other computer, then I'm back to the Microsoft issue. (I am not seeing this as a hardware matter. My Dell Inspiron 560 is running like a champ. Nothing suspicious there.) I might have an answer this week.

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Fri Feb 07, 2014 1:49 am 
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What a difference a day makes! Regarding my Korg MR-1000 no longer being found as a device by the PC, I have good news. Today I took the Korg to the office and did a USB2 connection with a laptop there. Well! It couldn't sense the Korg as a device either! Then I took the extra step of Adding a Device. Again, the laptop couldn't find the device to add it. Also, the Korg technician said that the MR-1000 doesn't need or use drivers, although all mine are up to date. I'm hoping to hear tomorrow about the location of the nearest authorized Korg repair center, so I can ship it there. So there's still life in her yet. I'm very relieved, as it's far more difficult to shop for a quality 2-track tabletop recorder than the latest PC model. Hopefully I'll be able to post a new recording here at PS sooner than later. :D

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Fri Feb 07, 2014 7:24 am 
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Rachfan wrote:
Today I took the Korg to the office and did a USB2 connection with a laptop there. Well! It couldn't sense the Korg as a device either!
Not sure why you find that good news. To me it seems like good news for your PC rather than for the Korg.
I'll be interested how Korg are going to " repair" this. Be sure to tell them to first of all preserve your recording that is on it ! If they can, that is...

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Fri Feb 07, 2014 5:31 pm 
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Hi Chris,

The PC techs here, usually at stores like Staples and Best Buy, more often than not won't fix a problem right at the counter unless it's incredibly easy. It's not unusual for them to keep a PC for five days or more. I'd also have to leave the Korg with them (which would be unfamiliar to them, nor would I want them looking inside of it.) And with a PC there's the bother of undoing the hundred cords and then doing all the hookups on the return. More importantly, daily, I need the PC (including for my part-time job), whereas the Korg I need maybe once or twice a month. I have the Korg's sturdy travel case and the original box as well. The UPS store is right here in town. So shipping will be easy. Overall, I think this outcome will be the most convenient and expeditious.

I too have thought about preserving the recordings if possible. It now has three versions of the piece. That's all there is on the 40 gig HD. Worse case, I can get the piece back in my fingers fairly quickly. So if they're unable to preserve those recordings, it won't be a disaster. Overall, I'm OK with this outcome. But again, given the testing, bottom line is that the Korg needs the attention, not the PC.

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Sat Mar 01, 2014 2:17 am 
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Hi,

Arrrggg! Here's the update: Sweetwater's techs checked out the Korg MR-1000 making a USB2 connection with a PC there running Windows 7 Professional. In 20 trials they couldn't make the Korg fail!!! It was recognized every time by Device Manager. So now it's back home again but it still isn't detected here by Device Manager. You might recall that the Korg connected to my Dell Inspiron 560 PC running Windows 7 Home Premium. And I had also brought the Korg to a Dell Laptop at my office downtown with Windows 7 Professional. It couldn't detect the Korg as a device either, or establish it as a new device. Last night I spent about an hour running every Dell Inspiron 560 diagnostic test in their list. It passed every last test. I should reiterate that Korg is adament that the MR-1000 needs NO driver. None. So even though my PC has every latest and greatest driver checked against three different testing services, that's irrelevant in this matter. The Korg is definitely not the problem, nor is the Dell. It's simply not a hardware issue. That leaves what I considered to be the No. 1 suspect all along--Microsoft. So now I have to slog through the self help muck and mire again searching for a solution. Oh, another thing comes to mind: If I were to purchase a new recorder, Device Manager might not recognize that one either! I don't want to chance that. I'll report back if I have a breakthrough. No, I said a breakthrough, not a breakdown. :lol: I really do miss posting pieces here.

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Sat Mar 01, 2014 10:43 pm 
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I understand your frustration. All you want is to use your hardware to do the things you love, and instead you sit there fighting Windows. And searching for a solution to a Windows problem is like searching for a needle in a haystack, one that's full of fake needles.

Not sure what Korg means that the device needs no drivers. Perhaps they mean that they do not supply a Korg-specific driver, and that one of the standard MS drivers does the job. This is so with my Tascam, see screenshot.

Now, Device Manager has some options like 'Scan for hardware changes' and ' Add legacy hardware' (at least my version here on Windows Vista). Perhaps you could try these out.


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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Sun Mar 02, 2014 6:59 pm 
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techneut wrote:

Not sure what Korg means that the device needs no drivers. Perhaps they mean that they do not supply a Korg-specific driver, and that one of the standard MS drivers does the job. This is so with my Tascam, see screenshot.


I'd assume that's the case. If it's basically an external HD which is also capable (!) of recording sound, then I don't see why it would need a specific driver - all that's required is for Windows to be able to read an external HD. However it is very peculiar reading back over the thread, because it seems that the Korg can't be recognised, but another external HD can - which surely eliminates the possibility of a fault with an individual USB port. Perhaps the various Windows updates and, possibly, the process of deleting and re-recognising the USB ports have caused some hardware conflict, but that is specialist territory and I am really speculating. System restore remains an option I suspect, not devoid of risks and side-effects of course.

It would be interesting to know the exact version and update status of the various PCs which have or haven't been able to recognise the device.

This seems like a ridiculous question (roughly akin to "IS IT SWITCHED ON"?) but I presume the Korg is in USB mode when you've attempted the transfer and not been bumped into another setting? Never used one so I don't know how it gets set up, but I've occasionally messed up on my Edirol by having accidentally bumped one of the setting switches on the rear.


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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Mon Mar 03, 2014 1:52 am 
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Hi Chris and Andrew,

I also agree--when Korg says the MR-1000 does not need a driver, they probably mean that they don't issue a special driver for the unit.

Chris, I found the Driver Files Detail and opened it for a mysterious "USB Mass Storage Device", but the information details are cryptic such that I couldn't conclusively link it for sure to the Korg. There is an option to see if Drivers are working, and all of them are reported as functioning.

Andrew, all I can say about the operating system is that it's Windows 7 Home Premium, and when I bought the Dell four years ago, Windows Updates started automatically when I first turned on the PC up to today. I've also gone manually into Microsoft Updates to see if anything should be downloaded. Right now there is one important update available for Skype, which I never use, and three optional updates that would provide no benefit to my use. So, yes, I do keep tabs on that.

Now, suspicion might be shifting! Yesterday we visited our son who also lives in Maine. I brought the Korg and USB2 wire with me. We turned on the Korg, switched to USB Slave Mode and plugged the wire first into a laptop running Windows 8. The Korg was not detected. Then we hooked it into a PC running XP. Again the Korg was not detected. Finally (the best test matching the same operating systems) we hooked it to a laptop running Windows 7 Home Premium. It took four tries, but on the last one the upload box popped up as it should. But I still can't achieve that at home. We surmised this: Both computers run Windows 7 Home Premium. Both subscribe to automatic Windows Updates, so both get the very same updates. Yet one worked (after a few tries), and one didn't work. Plus it didn't work in XP or Windows 8 either. This might suggest that there is a factor of intermittent performance present. For example, if an electronic component is now faulty of failing after seven years of use, it could be intermittent where sometimes it works and sometimes it doesn't. I just gave it a few hard taps to see if it would "blink" in some way, but nothing happened. This theory assumes that the problem is really the Korg. This might also raise questions about the retailer's tech being unable to make it fail. It has given me seven years of good service. Plus maybe the flash cards are better technology now than the older hard drive in the Korg. So maybe the best bet now is to open a search for a new recorder that will satisfy my needs for making home recordings.

P.S. The search is on already. I'm considering the Roland-Edirol R-44 and the Tascam HD-P2. One thing I noticed in comparing specifications is that the Tascam has a retake button which allows you to do a redo a take with a single button press. The old Korg involved several steps to do that. Hey, stop laughing! :lol:

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Mon Mar 03, 2014 7:17 am 
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It could be stating the bloody obvious, bur maybe your cable has gone wonky. That could explain why it works intermittently, and why Korg could not get it to fail - perhaps they used their own cable ?
Just an idea, not sure if we'd consider this before.

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Mon Mar 03, 2014 11:17 am 
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techneut wrote:
It could be stating the bloody obvious, bur maybe your cable has gone wonky. That could explain why it works intermittently, and why Korg could not get it to fail - perhaps they used their own cable ?


That might makes sense. It's consistent with it not being detected on the office laptop tried earlier on in the thread. The only problem is - in the initial description David said he tried three separate USB cables. The PC which found the Korg intermittently is very peculiar. (I hope the recording file got extracted when the chance presented itself!)


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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Mon Mar 03, 2014 11:32 am 
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andrew wrote:
The only problem is - in the initial description David said he tried three separate USB cables.

Oh I did not see that. Yet another suspect gets away with an alibi. It is quite a maddening case if all you want to do is sit down and record your music. Maybe a new modern recorder would be the way to go. With an option to get a refund in case the PC does not recognize it. Although in that case I'd seriously consider a new PC as well.

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Mon Mar 03, 2014 5:28 pm 
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Hi Chris and Andrew,

In the matter of the USB2 cables: In addition to the one (rather expensive BTW) that I always used to upload the music files to the PC from the Korg, I felt that I needed to do a test to rule it out as the culprit. So first I used the USB2 that I use for uploading camera photos, as it's always recognized immediately. It didn't work with the Korg. Next, I unwrapped a new one its packaging, so never used before. No luck with that one either. Thus the other two cables seemed to exonerate the one I dedicated to the Korg. (That one has gold fittings.)

I've had the Korg for seven years. Although it never left the living room, it went through many grueling recording sessions. Of course, I do full takes. So the only takes I saved for awhile were those that qualified for auditioning so that I could choose the best one. During recording sessions, if anything irritated me in doing a take, I would stop the recorder, delete the partial take, and reset the machine to start the next take. It sits on a piano bench (years ago I sat on it until I shifted over to artist benches which are more comfortable). Sometimes in doing the erasing, I'd tip the Korg up to see what I was doing, and then set it down lightly on the wooden bench again. Could be that over the years and uncountable times doing that, something might have jarred loose. My guess is that the retailer's tech never opened the case to examine what was in there. I suspect that he did the USB2 connections only as tests. It seems preposterous to me that that Korg was recognized 20 times in a row. When I used the laptop at the office downtown, it was not recognized. And at my son's house, it was recognized only after several attempts in Windows 7. It went nowhere in XP and Windows 8. So I continue to believe there is definitely a problem there.

I would bet that Roland-Edirol and Tascam use dedicated drivers, but I don't know.

Yes, Chris, I thought of that last night too--making the sale conditional on the unit being recognized by Device Manager. I've found a couple of replacement contenders, the Roland-Edirol R-44 and the Tascam HD-P2. Both are portable (but not hand-held) field recorders using flash card storage. I put an inquiry in the Resources Forum to see if any knows anything about them. The advantages and specifications are promising, but as one would expect there are trade-offs too.

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Fri Mar 07, 2014 12:15 am 
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I've purchased the Roland R-44-E (Edirol) today along with a SDHC flash card of 32 gigs capacity. The story is over on the Useful Resources forum. :)

David

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 Post subject: Re: Dohnanyi, Postludium, Op. 13, No. 10 from Winterreigen
PostPosted: Sun Mar 16, 2014 9:58 pm 
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Hi David,

Thank you for sharing this interesting piece. It reminds me of a movie theme from
the 1940's.
I'm thinking that perhaps it would be a bit more emotive if it were played a tad slower. It might be
possible to bring out a little bit more depth.

- Kaila

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